Company Information
Borselstraße 18, Hamburg, 22765 Germany
Phone Number: +49(0)403698330
Contact 1
Nicole Pedersen
Associate Director
Contact 2
Torsten Brockmeyer
Senior Research Manager
Contact 3
Petra Mathews
Senior Research Manager
More about us

With over 20 years of experience in the pharma and healthcare industry, InMoment® (formerly MaritzCX) helps organisations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey.

InMoment combines deep strategic research expertise with industry-leading CX technology and offers a holistic range of services - from understanding healthcare practitioners’ preferences through qualitative in-depth interviews to capturing and reporting instant feedback from your customers at any touchpoint in real-time through our Experience Intelligence (XI)™ platform.

Beyond continuous CX programmes, InMoment’s Strategic Research Team supports your marketing teams in gaining market insights through one-off market research projects all along your product lifecycle. The team holds long-standing expertise in the pharmaceutical sector and develops customized quantitative and qualitative research solutions for local and global pharmaceutical clients.

Recognised as a leader and innovator in our sector, we collaborate with the world’s leading brands to attract, engage and retain their customers. We are fiercely proud that our clients continually tell us they love the experience of working with our company, as we constantly stretch to exceed their expectations. Take a moment, and learn more at